Customer Service

If you are not satisfied with your Home Pacifico product, please return it for exchange or refund within 30 days.

Email for confirmation of your return before sending back and we will issue you with a returns order number for fast and easy processing. 

Home Pacifico will offer refunds on manufacturing faults outside of 30 days. 



Free Shipping applies to all orders within Australia and Internationally.

Orders are processed in 2-4 business days. All orders are sent via Australia Post. Home Pacifico is not responsible for lost or stolen goods in transit, or delays in shipping due to uncontrolled circumstances.

International shipping is via Australian Registered Post and a tracking number will be provided with your Order Confirmation. Shipping may take longer than estimated dependent on customs and Covid delays.

For more accurate delivery times please contact your national postal service. Any additional duties and taxes incurred by customs in the country of destination is the responsibility of the customer.


1983 Denim 5 Year Guarantee

We guarantee the quality of our 1983 Denim and offer free repairs for the first 5 years of wear. Jeans are repaired in Melbourne, Australia with customers responsible for return postage costs.  


Conditions of Return and Exchange

Returns and exchanges are accepted within 30 days of goods being received.

Return shipping costs are at the expense of the buyer. When exchanging products, the following re-shipping fees apply:

Australia $12 AUD

International: $30 AUD

A further confirmation will be sent to you when your return/exchange has been processed. Refunds will be credited to the original credit card account.

For further information or order cancellations please email



For all enquiries:



Home Pacifico acknowledges that we operate on the traditional lands of the Kulin nation. We pay our respects to the Elders and all Aboriginal and Torres Strait Islander people past and present.