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Acknowledgement

Home Pacifico acknowledges that we operate on the traditional lands of the Kulin nation. We pay our respects to the Elders and all Aboriginal and Torres Strait Islander people past and present. 

 

Contact

For all enquiries:

melodee@homepacifico.com

 

TERMS & CONDITIONS

Shipping

Australia & New Zealand: Free Shipping

International: $20 AUD

Orders are processed in 2-4 business days. All orders are sent via Australia Post. Home Pacifico is not responsible for lost or stolen goods in transit, or delays in shipping due to uncontrolled circumstances.

International shipping is via Australian Registered Post. A tracking number will be provided with your Order Confirmation. A signature is required on delivery and may take up to 10 days, dependent on customs. For more accurate delivery times please contact your national postal service. Any additional duties and taxes incurred by customs in the country of destination is the responsibility of the customer.

 

Customer Service

If you are not satisfied with your Home Pacifico product, please return it for exchange or credit. Home Pacifico will offer refunds on manufacturing faults only. No refunds or exchanges on SALE Items.

Email melodee@homepacifico for confirmation of your return before sending back.

 

Conditions of Return

All merchandise returned must be in original condition (unworn, unwashed with tags attached).

Returns are accepted within 14 days of goods being received.

Return shipping costs are at the expense of the buyer.

A confirmation will be sent to you when your return/exchange has been processed.

Refunds will be credited to the original credit card account.
For further information please email melodee@homepacifico.com

For cancellation of an order, please email melodee@homepacifico.com immediately, as the Returns policy applies once the order has been shipped.